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NEW QUESTION # 33
Which strategy is recommended for effective communication during the go-live phase?
Answer: B
Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.
NEW QUESTION # 34
What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?
Answer: B
Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A: Usability testing: Focuses on user experience and follows a structured approach.
B: Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D: Load testing: A type of performance testing that simulates heavy user load.
NEW QUESTION # 35
What is the primary factor in determining the number of MID Servers required for a standard ServiceNow deployment?
Answer: D
Explanation:
The primary factor in determining the number of MID Servers needed is the number of targets and interaction frequency.
Targets: The number of devices, applications, or external systems that ServiceNow needs to interact with (e.
g., for discovery, orchestration, integrations).
Interaction Frequency: How often ServiceNow needs to communicate with these targets (e.g., continuous monitoring, scheduled data imports).
Why not the other options?
A: The number of network routers in use: While network infrastructure is important, it's not the primary factor for MID Server sizing.
C: The number of concurrent users on the instance: User activity impacts application server load, not directly the number of MID Servers needed.
D: The geographical spread of the organization: Geographic spread can influence MID Server placement, but the primary factor is the number of targets and interaction frequency.
NEW QUESTION # 36
What are included in the domains of technical architecture in ServiceNow?
Choose 3 answers
Answer: A,D,E
Explanation:
The domains of technical architecture in ServiceNow encompass the key areas that ensure the platform's stability, security, and scalability. These include:
B: Security Management: This domain focuses on securing the ServiceNow instance, including access control, authentication, data encryption, and vulnerability management.
C: Environment Management: This domain deals with the management of the ServiceNow instances, including instance strategy, upgrades, patching, and performance monitoring.
D: Data Management: This domain covers aspects of data governance, data quality, data integration, and data security within the ServiceNow platform.
Why not the other options?
A: Risk Management: While important, risk management is a broader organizational concern that extends beyond technical architecture.
E: App Dev Management: Application development management is a specific area within the broader technical architecture, focusing on the development and deployment of applications on the platform.
NEW QUESTION # 37
Why is IP address access control considered part of the network layer despite being implemented in the application layer?
Answer: C
Explanation:
IP address access control is considered part of the network layer because it restricts access to the instance based on IP address ranges.
Here's why:
Network Layer Functionality: IP address filtering operates at the network level by controlling which IP addresses are allowed to connect to the ServiceNow instance. This is similar to firewall rules that control network traffic.
Application Layer Implementation: While the filtering might be implemented within the ServiceNow application (application layer), the underlying functionality is related to network access control.
Why not the other options?
A: It performs data tokenization and substitution for security: This is a data security technique, not related to network layer access control.
B: It uses encryption to protect data at rest in the ServiceNow instance: This is a data security measure, not network access control.
D: It manages user authentication to the ServiceNow platform: Authentication is a separate security layer (usually application layer) that verifies user identities.
NEW QUESTION # 38
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